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| Version | User | Scope of changes |
|---|---|---|
| Mar 6 2008, 9:21 AM EST (current) | klulofs | 101 words added |
| Mar 4 2008, 9:13 PM EST | stephzwo | 6 words added |
Changes
Key: Additions Deletions
Thanks for the great discussions today.
· What is the best customer service you have ever had?
o Being walked through the solution
o Going above and beyond the call of duty.
o What are the best marketing ploys to get people into the building?
o Making people feel welcome
· How does one make the customer service better?
o Making customer service better
§ Training people one on one
· Can you teach a person soft skills?
· Integrating reference with circulation
· Making desks more inviting
· Making eye contact with the patrons in order makes sure that they know that they are not busy.
· What is the best customer service you have ever had?
o Being walked through the solution
o Going above and beyond the call of duty.
o What are the best marketing ploys to get people into the building?
o Making people feel welcome
· How does one make the customer service better?
o Making customer service better
§ Training people one on one
· Can you teach a person soft skills?
· Integrating reference with circulation
· Making desks more inviting
· Making eye contact with the patrons in order makes sure that they know that they are not busy.
