Thanks for the great discussions today.
· What is the best customer service you have ever had?
o Being walked through the solution
o Going above and beyond the call of duty.
o What are the best marketing ploys to get people into the building?
o Making people feel welcome
· How does one make the customer service better?
o Making customer service better
§ Training people one on one
· Can you teach a person soft skills?
· Integrating reference with circulation
· Making desks more inviting
· Making eye contact with the patrons in order makes sure that they know that they are not busy.